Our team.
Mark Braddell
Licensed Agent | Founder & Principal Partner
mark@greatlakesvi.com
Mark has been a resident of the U.S. Virgin Islands since 2003. He previously worked for a boutique insurance broker with large commercial & governmental clients here in the VI, Europe, Asia and North & South America. While working with USVI-based clients, he recognized the potential for growth in the local insurance industry and the need for quality customer service.
Paul L. Hume
Licensed Agent
paul@greatlakesvi.com
Andrea G. Turco
Licensed Agent | Partner
andrea@greatlakesvi.com
Andrea has been a resident of the Virgin Islands since 2007 and has worked in the insurance industry since 2017. After eight years with Great Lakes, she became partner, bringing her experience and dedication to building lasting relationships. Andrea is committed to serving clients with honesty and care, ensuring they stay informed every step of the way.
Helene Alexander
Licensed Agent
alex@greatlakesvi.com
Helene is a licensed Property & Casualty Insurance Agent who has been part of the GLI team since 2019. Originally from New York, she has lived in the Caribbean for over 20 years, offering a valuable combination of stateside experience and local insight. She currently serves as a board member of the Virgin Islands Insurance Association, contributing to the advancement of the region’s insurance industry. A graduate of Fordham University, Helene is known for providing knowledgeable, reliable service tailored to the unique needs of her clients
Elaine Francis
Front Desk Receptionist
info@greatlakesvi.com
Elaine Francis has over 20 years of experience in office administration and is dedicated to keeping our team and operations running smoothly. She takes pride in providing friendly, efficient support to clients and helping ensure every interaction is seamless and positive.
Camila Serrano-Ott
Licensed Agent
camila@greatlakesvi.com
Camila brings a thoughtful and caring approach to helping clients with their insurance needs. Before joining the insurance industry, she spent seven years as a Montessori educator, where she developed a deep commitment to clear communication, trust, and personalized support. Now a licensed insurance professional, Camila applies that same dedication to guiding clients through every step of the insurance process with confidence and ease.
In Loving Memory of Nevin Phillips
Friend and Beloved Colleague
Nevin Phillips was a beloved member of the Great Lakes Insurance family. His dedication, professionalism, and warm spirit left an enduring mark on our team and throughout the US Virgin Islands. Remembered for his love of golf and his steadfast commitment to clients and community, Nevin brought both heart and humor to every interaction. More than a colleague, he was a true friend to many and a deeply respected presence across our territory. His legacy lives on through the values he embodied, the many lives he touched, and he will forever remain a part of Great Lakes. He will be profoundly missed.
